Privacy Policy

Last updated: 26 October 2026

This Privacy Policy explains how Hangaon ("Hangaon", "we", "us" or "our") collects, uses, shares and protects your personal data when you visit hangaon.in, place an order or contact us. We process personal data in accordance with the Digital Personal Data Protection Act, 2023, the Information Technology Act, 2000 and the rules made under them. By using our website, you agree to the practices described in this policy.

1. Personal data we collect

• Contact and order details: your name, email address, phone number, billing and shipping addresses, and order history.
• Payment information: payments are processed securely by our payment partners. We do not store your full card details on our systems.
• Account information: if you create an account, your login details and preferences.
• Communications: messages, reviews, photos or videos you send us, for example when you raise a support or return request.
• Device and usage information: your IP address, browser and device type, pages viewed and how you interact with our website, collected through cookies and similar technologies.

2. Why we use your personal data

• To process, ship and deliver your orders, and to handle cancellations, replacements and refunds;
• To provide customer support and respond to your requests;
• To send order and delivery updates;
• To send marketing emails or messages, only where you have agreed to receive them. You can unsubscribe at any time;
• To improve our website, products and shopping experience;
• To prevent fraud, keep our website secure and comply with legal obligations.

We collect and use only the personal data that is necessary for these purposes.

3. Consent

Where we rely on your consent, you may withdraw it at any time by emailing official@hangaon.in or by using the unsubscribe link in our emails. Withdrawing consent does not affect processing that took place before you withdrew it, and it may mean we cannot provide certain services, such as marketing updates.

4. Who we share your data with

We do not sell your personal data. We share it only with trusted partners who help us run our business, and only as needed:

• Shopify, which hosts our online store;
• Payment gateways that process your payments securely;
• Courier and logistics partners that deliver your orders;
• Marketing, analytics and communication tools that help us understand how our website is used and send you updates you have opted into;
• Government or law-enforcement authorities, where required by law.

Some of these service providers may store or process data outside India, with appropriate safeguards and as permitted under applicable law.

5. Cookies

We use cookies and similar technologies to keep your cart working, remember your preferences, understand how our website is used and show you relevant offers. You can control or delete cookies through your browser settings. Some parts of the website may not work properly if you disable cookies.

6. How long we keep your data

We keep personal data only for as long as it is needed for the purposes described above — for example, to fulfil orders, handle returns, maintain accounts and meet our legal, tax and accounting obligations. After that, we delete or anonymise it.

7. How we protect your data

We use reasonable security safeguards, including encrypted (HTTPS) connections and secure payment processing, to protect your personal data. No method of transmission over the internet is completely secure, but we work hard to protect your information. If a personal data breach affects you, we will notify you and the relevant authorities as required by law.

8. Your rights

Subject to applicable law, you have the right to:

• Request a summary of the personal data we hold about you and how we use it;
• Request correction, completion or updating of inaccurate or incomplete data;
• Request erasure of your personal data, where it is no longer needed or you withdraw consent;
• Withdraw your consent at any time;
• Nominate another person to exercise your rights in the event of your death or incapacity;
• Raise a grievance with us, and if you are not satisfied with our response, approach the Data Protection Board of India.

To exercise any of these rights, email official@hangaon.in. We may need to verify your identity before acting on your request.

9. Children

Our website is intended for users aged 18 and above. We do not knowingly collect personal data from anyone under 18 without verifiable consent from a parent or lawful guardian. If you believe a child has shared personal data with us, please contact us so we can delete it.

10. Third-party links

Our website may link to third-party websites or social media platforms. We are not responsible for their privacy practices, so please review their policies.

11. Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a new "Last updated" date.

Grievance Officer

In accordance with the Consumer Protection (E-Commerce) Rules, 2020, the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023, the contact details of our Grievance Officer are:

• Designation: Grievance Officer, Hangaon
• Email: official@hangaon.in
• Phone: +91 92174 28901
• Address: B-4, DDA Market, Keshav Puram, Lawrence Road, A-7, Portion One, Ground Floor, New Delhi, Delhi 110035, India

We will acknowledge your complaint within 48 hours and share a reference number for tracking. We aim to resolve every complaint within one month of receiving it.